Privacy policy

Last updated: 28 June 2026

RF Recovery (ABN 80 523 067 140) operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). RF Recovery is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. RF Recovery is committed to handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment confirmation, and other payment details (processed securely via Shopify's payment systems).
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including the items you view, add to cart, purchase, return, exchange, or cancel, and your past order history.
  • Communications including information you provide when contacting our customer support.
  • Device information including your IP address, browser type, and other technical identifiers.
  • Usage information including how you interact with and navigate the Services.

Personal Information Sources

We may collect personal information:

  • Directly from you, including when you create an account, place an order, or contact us;
  • Automatically through the Services, including via cookies and similar technologies;
  • From our service providers, including Shopify and payment processors, who assist us in operating the Services;
  • From our business partners or other third parties, where relevant.

How We Use Your Personal Information

We may use your personal information to:

  • Provide and improve the Services — processing payments, fulfilling and shipping orders, managing your account, handling returns/exchanges, and improving your shopping experience.
  • Marketing and advertising — sending promotional communications (which you can opt out of at any time) and showing relevant advertising, where permitted.
  • Security and fraud prevention — authenticating accounts and protecting against fraudulent or unlawful activity.
  • Customer support — responding to your enquiries and providing assistance.
  • Legal compliance — meeting our obligations under Australian law or responding to lawful requests from regulators or law enforcement.

How We Disclose Personal Information

We may disclose personal information to:

  • Shopify and other third-party service providers who support our operations (e.g. payment processing, shipping, customer support, data analytics);
  • Business or marketing partners, where you have consented or where reasonably necessary to provide the Services;
  • Our related bodies corporate, if applicable;
  • Third parties in connection with a business transaction (e.g. sale or merger), or where required by law.

We do not sell your personal information to third parties for their own marketing purposes.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information to provide and improve the Services on our behalf. Some personal information may be transmitted to and processed by Shopify, including in jurisdictions outside Australia. Shopify's handling of your data is governed by Shopify's own privacy policy, available at privacy.shopify.com.

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policy of any third-party site you visit.

Children's Data

The Services are not directed at children, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us using the details below so we can delete it.

Security and Retention of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, in line with our obligations under the Australian Privacy Principles. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you;
  • Request correction of inaccurate personal information;
  • Request deletion of your personal information, subject to legal and operational requirements;
  • Opt out of marketing communications at any time via the unsubscribe link in our emails.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe in accordance with Australian law.

Complaints

If you have concerns about how we handle your personal information, please contact us directly using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised "Last updated" date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

RF Recovery (ABN 80 523 067 140)
Email: rfrecovery01@gmail.com
Address: 26 Glendale Road, Turramurra, NSW, 2074, Australia