Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at rfrecovery01@gmail.com. Returns will need to be sent to:

RF Recovery
26 Glendale Road, Turramurra, NSW, 2074, Australia

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at rfrecovery01@gmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you've received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned for change-of-mind reasons, including personal care goods (such as items in direct skin contact where hygiene seals have been broken) and sale items or gift cards. This exclusion does not apply where the item is faulty, not fit for purpose, or doesn't match its description — see Your Rights Under Australian Consumer Law below. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Your Rights Under Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. Where goods fail to meet a consumer guarantee — for example, if they are faulty, not fit for purpose, or significantly different from how they were described — you are entitled to a repair, replacement, or refund, regardless of the timeframes or conditions set out above. This policy operates in addition to, and does not replace, those statutory rights.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund has been approved. If approved, you'll be automatically refunded via your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at rfrecovery01@gmail.com.